September, 2017

Connecticut Utility Companies Are Raving About Ductless Heat Pump Systems


Wayne Krasnow
Your HVAC Expert

Not Only Do They Recommend Them, They Offer BIG $ Incentives To Homeowners!

What Is A Ductless Heat Pump?

A Ductless Heat Pump is a whisper quiet, high efficiency heating & cooling system for one room or your whole house.
A typical Ductless Heat Pump system consists of an outdoor unit and one or more indoor units, mounted high on the wall. We can connect up to eight indoor units to one outdoor unit.
They are connected by copper refrigerant lines.
Each indoor unit is controlled by its own remote thermostat, allowing you to control the temperature for each room, independently.

What Is The Most Efficient Way To Heat Your Home?

Today’s technology offers highly efficient options to heat your home.
Long ago the caveman used firewood to heat their caves because the dinosaurs hadn’t died yet, therefore fossil fuel was non existent. Many cavemen probably died from carbon monoxide poisoning, but they saved a lot of money on their heating bills (and insurance).
But seriously, we have come a long way.
I have installed thousands of high efficiency heating systems for Connecticut homeowners.
A Ductless Hyper Heat system is a high efficient Heat Pump, which also provides the highest efficiency Air Conditioning for your home, all combined into one system.

Now there will be no need for using those noisy, ugly window air conditioners anymore!

5 Key Factors Account for the High Efficiency of a Ductless Heat Pump System:

1. A Ductless Heat Pump uses 60% less electricity than a home heated with straight electric heat and is even more efficient than most oil, gas or propane heating systems (up to 30% more efficient)

2. Ductless systems allow the user to control each room’s temperature independently, eliminating the costly over-heating and cooling, common to central air systems. Why pay to heat or cool rooms that are not currently occupied?

3. While central air systems lose as much as 30% efficiency through air leaks in the ductwork; ductless systems distribute air directly to each zone, resulting in greater efficiency.

4. A ductless heat pump uses very little electricity to power a small compressor. These compressors only use as little energy as needed, even at extreme cold or hot outdoor temperatures. Hundreds of our customers call us to say how much money they saved by using their ductless heat pumps, compared to their old heating and/or cooling system. A ductless heat pump runs like a car on cruise control. It lets off on the energy usage when getting closer to the desired temperature and it ramps up when it needs to, always monitoring the indoor and outdoor temperatures, so that it uses as little energy as possible. Ductless Heat Pumps call their cruise control “Inverter Technology” which results in substantial energy and utility savings!

5. Mitsubishi ductless systems have ultra-high Seasonal Energy Efficiency Ratios (SEER) between 16 and 30.5, and Heating Seasonal Performance Factors (HSPF) between 8.5 and 13.5. The higher the number, the higher the efficiency.

3 Reasons Why You May Be CRAZY If You Heat Your Home with Traditional Electric Heat in CT!

1. You own your whole home and you are probably confined to a few rooms. You don’t want to turn on all of the electric heaters because it will cost a fortune. That is no way to live.

2. Connecticut’s electricity rates are one of the highest in the continental United States.

3. You are paying more than anyone else to heat your home.

A Ductless Heat Pump will provide economic relief for homeowners that heat with electricity. A pilot program from the Connecticut Utility Companies was conducted to test the feasibility of using Ductless Heat Pumps in comparison to a home where electric heat was the primary heating source. The evaluation estimated a significant savings (between 30% and 60%) as well as reducing the summer air conditioning electrical consumption.
Additionally, the majority of Ductless Heat Pump users are very satisfied with the quality of the heating and cooling.

What Is A Ductless Heat Pump?

A Ductless Heat Pump is a whisper quiet, high efficiency heating & cooling system for one room or your whole house.
A typical Ductless Heat Pump system consists of an outdoor unit and one or more indoor units, mounted high on the wall. We can connect up to eight indoor units to one outdoor unit.
They are connected by copper refrigerant lines.
Each indoor unit is controlled by its own remote thermostat, allowing you to control the temperature for each room, independently.

What Is The Most Efficient Way To Heat Your Home?

Today’s technology offers highly efficient options to heat your home.
Long ago the caveman used firewood to heat their caves because the dinosaurs hadn’t died yet, therefore fossil fuel was non existent. Many cavemen probably died from carbon monoxide poisoning, but they saved a lot of money on their heating bills (and insurance).
But seriously, we have come a long way.
I have installed thousands of high efficiency heating systems for Connecticut homeowners.
A Ductless Hyper Heat system is a high efficient Heat Pump, which also provides the highest efficiency Air Conditioning for your home, all combined into one system.

Now there will be no need for using those noisy, ugly window air conditioners anymore!

5 Key Factors Account for the High Efficiency of a Ductless Heat Pump System:

1. A Ductless Heat Pump uses 60% less electricity than a home heated with straight electric heat and is even more efficient than most oil, gas or propane heating systems (up to 30% more efficient)

2. Ductless systems allow the user to control each room’s temperature independently, eliminating the costly over-heating and cooling, common to central air systems. Why pay to heat or cool rooms that are not currently occupied?

3. While central air systems lose as much as 30% efficiency through air leaks in the ductwork; ductless systems distribute air directly to each zone, resulting in greater efficiency.

4. A ductless heat pump uses very little electricity to power a small compressor. These compressors only use as little energy as needed, even at extreme cold or hot outdoor temperatures. Hundreds of our customers call us to say how much money they saved by using their ductless heat pumps, compared to their old heating and/or cooling system. A ductless heat pump runs like a car on cruise control. It lets off on the energy usage when getting closer to the desired temperature and it ramps up when it needs to, always monitoring the indoor and outdoor temperatures, so that it uses as little energy as possible. Ductless Heat Pumps call their cruise control “Inverter Technology” which results in substantial energy and utility savings!

5. Mitsubishi ductless systems have ultra-high Seasonal Energy Efficiency Ratios (SEER) between 16 and 30.5, and Heating Seasonal Performance Factors (HSPF) between 8.5 and 13.5. The higher the number, the higher the efficiency.

3 Reasons Why You May Be CRAZY If You Heat Your Home with Traditional Electric Heat in CT!

1. You own your whole home and you are probably confined to a few rooms. You don’t want to turn on all of the electric heaters because it will cost a fortune. That is no way to live.

2. Connecticut’s electricity rates are one of the highest in the continental United States.

3. You are paying more than anyone else to heat your home.

A Ductless Heat Pump will provide economic relief for homeowners that heat with electricity. A pilot program from the Connecticut Utility Companies was conducted to test the feasibility of using Ductless Heat Pumps in comparison to a home where electric heat was the primary heating source. The evaluation estimated a significant savings (between 30% and 60%) as well as reducing the summer air conditioning electrical consumption.
Additionally, the majority of Ductless Heat Pump users are very satisfied with the quality of the heating and cooling.

A Great Alternative or Addition for Your Complete Home Comfort.

Heat pumps, with the recent technology advancement, are much more efficient today, so their total energy costs are lower than oil, propane and natural gas.
In the past, Heat Pumps had a bad rap in colder climates, like Connecticut, but the newer technology allows the heat pump to heat your home more efficiently than any other conventional furnace or boiler, even in colder climates.
You also never have to worry about a dirty chimney, smell of oil or gas leaks.
Traditional oil and gas heating can be an expensive way to heat your home, so you should consider adding a ductless heat pump to dramatically offset the cost… Everyone else is. If you heat with oil, LP or gas, you are probably spending between $1000 and $2000 annually on heating oil, and possibly more based on fluctuating fuel prices.

To upgrade your old heating system, four options generally include:
a) Keep maintaining the old furnace.
b) Replace it with a new higher efficient oil furnace.
c) Switch to Natural Gas.
d) Switch over to Propane and have big propane tanks outside your home.
e) Install an inverter driven heat pump, which is the easiest and most economical choice.

Why Do Connecticut Homeowners Choose Air, Inc. Heating & Air Conditioning?

Finding a responsible and trustworthy HVAC contractor is challenging, but you’ll find that
Air, Inc. employees adhere to simple guidelines of respect, integrity, and responsibility. Showing up on time for appointments, performing the work that we promise to do, and standing behind our company warranty helps our customers trust that we will be there when you need us. Customers should expect this. Professional contractors need to earn the right to your business.

Call Air, Inc for more information about Ductless Heat Pumps 203-315-0323

March, 2017

Mitsubishi Ductless Heat Pumps


Wayne Krasnow
Your HVAC Expert

7 Reasons to Replace Window A/C Units With a Ductless Mini Split System:

1. Safety and Security: A Window A/C unit makes it very easy for someone to break into your home.

2. No Damage: Window A/C units leak condensation onto your window frame causing the wood to rot, the window casing to warp, and Mold and Mildew.

3. Whisper-Quiet Operation: Window A/C units are loud and obnoxious when compared to a Ductless A/C System.

4. Comfort: Ductless A/C Systems use a remote-control thermostat to maintain constant room temperature, while Window A/C units control temperature based on a thermostat that is close to the window giving it a false reading, causing uneven temperature swings in the room.

5. Aesthetics: Ductless A/C systems do not stick out of your home. Window units make a home look ugly! There are several options of Ductless indoor units that will keep your home looking good inside and outside while keeping you cool and comfortable.

6. Convenience: Once installed, there will be no more installing and de-installing heavy Window A/C units every summer, or worse, leaving them up all year!

7. Efficiency: Ductless A/C Systems are far more Energy Efficient and more powerful than most traditional Window A/C units. Also, it is far less expensive, and much easier to install a Ductless System than in-room ductwork or a pipe-based Central Air System.

How a Ductless A/C System Works:

A Ductless Air-Conditioning system has 2 major components. A wall mounted unit and a unit mounted outside the home.

Multiple inside units work independently and can be connected to one outside unit. For example: One unit can be installed in your living room, one in the kitchen one in the master bedroom, and one in the your kid’s bedroom.

A Remote-Control Thermostat controls each unit for the desired temperature in each room.

How Much Does It Cost To Have A Ductless Air Conditioner Installed?

The Installation of a Ductless Air Conditioning system could be as low as $3,900 for a single zone system.
The installation requires:
1) A town permit for a Air Conditioning installation
2) A separate town permit for the Electrical Wiring
2) Installation from a Licensed HVAC Installer
3) Electrical Wiring from a Licensed Electrician

There are many brands of Ductless Air Conditioners and Heat Pumps. Let Air, Inc. help you choose the best one for your home.

Ductless Mini Split Heat Pump systems can also provide heating for your home, for a fraction of the cost of oil, propane or electric heating systems.
They also have a mode for dehumidifying.

Call Air, Inc. to get a FREE ESTIMATE… 203-315-0323

Ductless Mini Split Heat Pump Systems Are Designed For Precise Comfort In Each Room.

Posted in Maintenance by Wayne Krasnow on March 30, 2017

December, 2016

“Do You Really Need A New Heating System or Are They Just Trying To Sell You Something?”


Wayne Krasnow
Your HVAC Expert

I have received many calls from all over the US and Canada about this blog. If you need my help, please call me. Choosing the right furnace, boiler or heat pump can be a bit confusing to any home owner.
Wayne 1-203-303-4822

5 Insider Tips That Will Prevent You From Getting Ripped Off!
Not All Connecticut Heating Companies Are Alike.
Below are five insider tips that can prevent you from getting ripped off, but read on before skipping to the good stuff.
Your heating system is one of the most expensive appliances you’ll ever buy for your home, due to the intense labor and all of the materials that are necessary for a proper installation.
The manufactures state that your heating system must be installed as per the Local & National Mechanical Safety Codes.

All licensed CT contractors are supposed to follow the Local & National Mechanical Safety Codes.
“If they ain’t pullin’ a permit to replace your heating system, you can bet that they’re not following the safety codes.”

It used to be that these codes were all about safety. Now they are mandating efficiency codes and they are even making sure that the contractor is choosing the proper size heating system for your home. WHY? I’ll tell you why. Because consumers were being ripped off by heating system installation companies. Many of these companies were (and still are) taking shortcuts so they can get the job done quickly and they can charge the homeowner less money, just to land another job. A cheap price is not always the best option.
It is almost impossible to replace a heating system in 2 hours and do the job right (up to code).
Since you’ll be living with your new heating system for the next 15 to 20 years, it only makes sense to avoid such nightmares.
If you’ve been told that you need to replace your heating system, we will happily give you a

FREE SECOND OPINION

so you will have all the facts.
Call: 1-203-315-0323

Below Are 6 FREE Ways To Avoid Getting Ripped Off.

1. You’ve heard this; My Heating Guy Said I Have To Get A New One.
Many heating systems are replaced that don’t need to be. Why would a deceiving heating contractor condemn a perfectly good heating system? Either to make money or their service technician wasn’t trained properly to fix it.
Many of these heating systems could have been inexpensively fixed compared to the price of a new heating system. The 3 reasons to get your heating system replaced may be: it has a cracked heat exchanger, it is old and inefficient or it’s too expensive to repair. If the repairman tells you that there is a crack in the heat exchanger, ask to see it.
Do you really need a new one? READ ON BEFORE BUYING A NEW HEATING SYSTEM.

2. What Brand Is The Best For Me?
Heating systems manufactured today, basically all have the same safety features. Similar controls, similar heat exchangers, similar choices of efficiencies, etc. Many of the manufacturers buy their parts from the same factory and put their name on it. All heating systems (no matter what brand) should last 15 to 20 years with the proper maintenance. Ok I lied… a heating system can last much longer than that, BUT the cost of keeping that old clunker going can cost more in fuel and repairs than a new high efficient heating system. I have replaced 2000+ heating systems. Many of them were “The Brand” (in their day) and most of them were about the same age.
Now, here’s the “dirty little secret” they don’t want you to know. Only about 5% of the satisfaction you’re going to get – is the result of the brand you choose. The other 95% is how well it’s installed (the contractor you choose). And there are 8 crucial procedures that should be done properly (if not, the brand is irrelevant).

3. Will I Save Money On My Fuel Bills If I Get A New One?
Simply installing a new heating system isn’t going to guarantee better heating and lower energy costs. If the HVAC contractor isn’t careful about checking to see that your ductwork is clean and unclogged, you could be throwing heating dollars out of the window. The installer MUST fabricate the proper size sheet metal fittings to connect to the new heating system. (Now you tell me how they can do that out of the back of a van or pick-up truck, without the proper tools)
If the Sheet metal fittings are not made properly, air will be leaking all around the heating system or even worse the air can be restricted, causing premature failure of your brand new heating system. That is one of the 8 crucial procedures that should be done properly.
Having a programmable thermostat installed is another way to save money on your fuel bills.

4. Should You Switch From Oil To Natural Gas?
First of all let me clarify something. YOU SHOULD NEVER JUST SWITCH OUT YOUR OIL BURNER WITH A GAS BURNER. That is a shortcut that will cost you dearly. The only two benefits you will get by only changing the burner is, it will burn cleaner and you won’t have to worry about running out of fuel.
You should replace the whole furnace or boiler because that is where you’ll get the most energy savings and there are pretty hefty rebates available from your utility company. There are also a tax credits available, ranging from $150 to $300.
The gas companies are now (finally) running new gas lines to many areas. You can call your local gas company to find out if or when your street is going to get gas. (Southern CT Gas: 1-800-659-8299, Yankee Gas: 800-989-0900, CT Natural Gas: 860-524-8361)
Your alternative to natural gas is switching to propane or a heat pump.
Propane heating systems are just as efficient as natural gas systems and they can always be converted to natural gas if the gas company decides to run gas to your home.
Heat Pumps: High efficiency Heat pumps are one of the most efficient ways to heat AND cool your home. You also get more money for utility rebates and tax credits. There are Central Heat Pumps that will Heat and Cool your whole house or there are Ductless Heat Pumps that you can use to heat and cool specific rooms. Ductless Heat Pumps are commonly used in many countries where oil costs upwards of $10 a gallon and they are gaining popularity in the United States as well, due to the cost of heating oil.

5. How Much Will It Cost For A New Heating System?
“Time to give away the Trade Secrets”

Ex: Furnace (Hot Air Heating) replacement:

$1,450… High Efficient Heating system
$150… Sheet Metal Fittings
$75… Condensate Pump & Piping
$150… Fuel Piping
$75… Smoke Pipe and Fittings (Flue)
$30… 4” X 8” X 16” Solid Concrete Blocks
$150… Electrical Wiring, Service Switch & Receptacle
$25… Fire Safety Switch
$60… Digital Thermostat or Digital Programmable Thermostat
$1,000… Installers Labor
($75 per hour for the Licensed Installer and $50 per hour for the helper x 8 hours)
$633… 20% Net Profit
$316.50… 10% Sales Commission
$63.30… Installers Incentive if they do a superb job
$ 137.48… Connecticut Sale Tax (6.35%) (Material Only)
$120… Permit Cost
$4435.28… Total Fair Price Installed
And that’s how we price our jobs.

Some heating system installations may be a bit more, some less, depending on the size of the home and ease or difficulty of the installation. If the installers have to work in tight conditions, if your home is larger or you need more ductwork than others, then it will be more. If your heating system is in an open basement and/or is easily accessible then it may be less.

You may also want to consider other products to improve the air that you breathe in your home, like a humidification system or a good air filtration system. These are what we call accessories or indoor air quality products (IAQ). They run about $500 to $1500 and a little more labor plus a 20% profit on top of that.

We try our hardest to make a 20% net profit so that we can fix our trucks or buy new ones, give employee incentives, provide health insurance, provide warranty service, give to a charity, give back to the community and other things that are important to the individual contractor. BUT it never seems to work out that way. The average heating contractor earns about 2% net profit or less. And that is why so many go out of business within 5 years. Many Contractors will under-price a job, just to get the job. They are not helping the customer because it will be impossible to find these contractors in 5 years, when things start to break. Some older companies fall into that rut too. They have been in business for so long that they forget to raise their prices or are simply afraid to raise their prices because they think they will lose customers. Well the problem with that is, you can’t take care of your customers if you are not making money. They will eventually end up in the same boat as those other contractors, WORKING FOR ME!
Well, that’s basically how a good solid HVAC contractor prices their jobs.

My competition is going to hate me when they read this…oh well.

6. How Many Years Is The Warranty?
There are two types of warranties in the heating business. There is the manufacturers warranty and the contractor’s warranty. The manufacturers warranty covers the equipment and all of the parts in it. The contractor’s warranty covers the labor costs involved in making the repairs to the equipment and any other work that needs to be done, like sheet metal work, electrical wiring, etc.
The Indoor Air Quality (IAQ) products have a separate warranty (usually less) than the heating system, so be aware of that when purchasing them.
Some companies have a guarantee that stops the minute they leave your driveway. Or they will say that they’ll give you a 10 year warranty and POOF, they’re gone in 5 years.
For your own protection, INSIST on a written 100% Guarantee on the Installation Work.

So You May Not Need To Replace Your Heating system after all.

You can always call me to get a

FREE SECOND OPINION

This way you’ll have all the facts.

Also, there is NO cost or obligation for one of our FREE estimates.

July, 2016

Are All Central Air Conditioning Systems The Same?


Wayne Krasnow
Your HVAC Expert

5 Insider Tips That Will Prevent You From Getting Ripped Off!

First, Not All Connecticut Air Conditioning Companies Are Alike.

Below are five insider tips that can prevent you from getting ripped off, but read on before skipping to the good stuff.
An air conditioning system is one of the most expensive appliances you’ll ever buy for your home, due to the intense labor and all of the materials that are necessary for a proper installation.
Air conditioning manufactures state that your air conditioning system must be installed per the Local & National Mechanical Safety Codes.
All licensed CT contractors are supposed to follow the Local & National Mechanical Safety Codes. “If they ain’t pullin’ a permit to replace your air conditioning, you can bet that their not following the safety codes.”
It used to be that these codes were all about safety, but they started mandating efficiency codes as well. WHY? I’ll tell you why. Because consumers were being ripped off by air conditioning installation companies. Many of these companies were (and still are) taking shortcuts so they can get the job done quickly and charge the homeowner less money, just to land another job. A cheap price is not always the best option.
It is almost impossible to replace or install an air conditioning system in a few hours and do the job right (up to code).
And since you’ll be living with your new air conditioning for the next 15 to 20 years, it only makes sense to avoid such nightmares.
If you’ve been told that you need to replace your air conditioning unit, we will happily give you a FREE SECOND OPINION so you will have all the facts. Call: 203-315-0323

Below Are 5 FREE Ways To Avoid Getting Ripped Off.

1. You’ve heard this; My Air conditioning Guy Said I Have To Get A New One.
Many central air conditioning systems are replaced that don’t need to be. Why would a deceiving air conditioning contractor condemn a perfectly good air conditioning? Either to make money or their service technician wasn’t trained properly and can’t fix it.
Many of these air conditioning systems could have been inexpensively fixed compared to the price of a new one.
The 3 reasons to get your air conditioning replaced may be: it has blown compressor, it is old and inefficient or it’s too expensive to repair.

Do you really need a new one? READ ON BEFORE BUYING A NEW AIR CONDITIONING SYSTEM.

2. What Brand Is The Best For Me?
Central Air Conditioners manufactured today basically all have the same safety features. Similar controls, similar compressors, similar choices of efficiencies, etc. Many of the manufactures buy their parts from the same factory and put their name on it. All central air conditioners (no matter what brand) should last 15 to 20 years with the proper maintenance, BUT the cost of keeping an old clunker going can cost more in electricity and repairs than a new high efficient system. I have replaced over 3,000 air conditioning systems. Many of them were “The Brand” (in their day) and many of them were about the same age. Now, here’s the “dirty little secret” they don’t want you to know. Only about five percent of the satisfaction you’re going to get – is the result of the brand you choose. The other 95% is how well it’s installed. And there are many crucial procedures that should be done properly (if not, the brand is irrelevant).

3. Will I Save Money On My Electric Bill If I Get A New One?
Simply replacing an air conditioning system isn’t going to guarantee better cooling and lower energy costs. If the HVAC contractor isn’t careful about checking your ductwork system, you could be throwing Air conditioning dollars out of the window. The installer MUST make the proper size measurements on sheet metal fittings to connect to the new air conditioning.
If the Sheetmetal fittings are not done properly, air will be leaking all around the air conditioning or even worse the air can be restricted, causing premature failure of your brand new air conditioning.
Having a programmable thermostat installed is another way to save money on your energy bills.

4. How Much Will It Cost to Install A New Central Air Conditioning System?
“Time to give away the Trade Secrets”
$ 1,550… Condensing Unit (Outdoor Unit)
$ 800… Air Handler (Indoor Unit)
$ 125 … Emergency Drain Pan and Safety Overflow Switch
$ 50 … Drain Piping with Safety Ball Valve
$ 1,500… Sheet Metal Ductwork System
$ 50… Condensate Pump & Piping
$ 200… Refrigerant Piping (Line Set)
$ 35… Condenser Pad
$ 400… Electrical Wiring & Service Switch
$ 60… Digital Thermostat or Digital Programmable Thermostat
$ 3,000… Installers Labor
($125 per hour for the Licensed Installer and a helper x 24 hours)
$ 1,892.50… 20% Net Profit
$ 971.25 … 10% Sales Commission
$ 194.25 … Installers Incentive if they do a superb job
$ 690.75 … Connecticut Sale Tax (6.35%)
$ 11,568.75… Total Fair Price Installed

And that’s how we price our jobs.
Some air conditioning installations may be a bit more, some less depending on the size of the home and ease or difficulty of the installation. If the installers have to work in tight conditions, if your home is larger or you need more ductwork than others then it will be more.
Also, you may want to consider other products to improve the air that you breathe in your home, like a good air filtration system or UV Germicidal Light. These are what we call indoor air quality products (IAQ). They run about $500 to $1500 and a little more labor plus a 20% profit on top of that.
We try our hardest to make a 20% net profit so that we can fix our trucks or buy new ones, give incentives, provide health insurance, provide warranty service, give to charity or the community and other things that are important to the individual HVAC contractor. BUT it never seems to work out that way. The average air conditioning contractor earns about 2% net profit or less. And that is why so many go out of business within 5 years. Many Contractors will under-price a job, just to get the job. They are not helping the customer because it will be impossible to find these contractors in 5 years, when things start to break. Some older companies have been in business for so long that they forget to raise their prices or are simply afraid to because they think they will loose customers. Well the problem with that is, you can’t take care of your customers if you are not making money. They will eventually end up in the same boat as those other contractors, WORKING FOR ME!
Well, that’s basically how a good solid HVAC contractor prices their jobs.
My competition is going to hate me when they read this…oh well.

5. How Many Years Is The Warranty?
There are two types of warranties in the air conditioning business. There is the manufactures warranty and the air conditioning contractor’s warranty. The manufactures warranty covers the equipment and all of the parts in it. The air conditioning contractor’s warranty covers the labor costs involved in making the repairs to the equipment and any other work that was done, like sheet metal work, electrical wiring, etc.
The Indoor Air Quality (IAQ) products have a separate warranty (usually less) than the air conditioning so be aware of that when purchasing them.

Some companies have a guarantee that stops the minute they leave your driveway. Or they will say that they’ll give you a 10 year warranty and POOF, they’re gone in 5 years.
For your own protection, INSIST on a written 100% Money Back Guarantee on the Installation Work.

You May Not Have To Replace Your Air conditioning.
Don’t forget, you can always call me to get a FREE SECOND OPINION.
Also, there is NO cost or obligation for one of our FREE estimates. Call: 203-315-0323

January, 2016

Road Rage on the Internet Highway


Wayne Krasnow
Your HVAC Expert

There will always be negative and positive online reviews.
I have to be honest with you… I LOVE GOOD REVIEWS!!! Wouldn’t you?

5 Stars, 4 Stars, 3 Stars 2 Stars or 1 Star or A+ – F rating:

These ratings are the difference between a business’s success or demise (Mentally, financially and physically).

A person normally doesn’t open a company and plan to do a bad job or upset their customers.
They have good intentions of making customers happy and they need their customer’s opinion to make that happen. That opinion does not need to be publicly displayed.
A company can be devastated by bad reviews. Devastation means unemployment for people. Remember… They are going to find work somewhere else anyway, and they will never learn from their mistakes. They will end up working on your furnace, just in another company’s uniform. We can all work together to help our society and we don’t need to publicly cry (Yelp) about our experiences.

If a “customer “ wrote bad things about a company because they were treated unfairly or feel they were ripped off, then it’s fine, as long as the customer tried to resolve the problem by speaking with the owner or manager before posting a complaint that will NEVER be removed from the internet .
If you have a bad experience with a company and you feel you were treated poorly, then talk to the owner or manager of that business. The outcome may be positive for both sides.

A business employs people. People make mistakes or just have bad days. If you encounter a person that made a mistake or had a bad day, do you let the world know or do you discuss it with them. It is your choice!!!

I wonder how this can be the same company?

Reviews for Air, Inc. from Home Advisor

5 Stars 08-18-2015
Review by Robert P. in West Haven, CT
Project: Install a Central Air Conditioning System
The office, salesperson, and the installers were the most efficient and professional people I’ve ever had the pleasure of meeting! They all did a wonderful job. Thanks!

5 Stars 04-22-2015
Review by Donna P. in North Haven, CT
Project: Install a Tankless Water Heater System
This company is extremely reputable. They did what they said for the price they quoted and were always there for any questions or concerns I may have raised. The people who worked in my home were trustworthy, in and out ahead of schedule and cleaned up very well after the installation. I have nothing but good things to say about them.

Review from Yelp

1 Star 8/19/2015
Review by Langdon A.
A terrible company. I am a renter, and unfortunately my landlord chose this sorry outfit to install an AC system several years ago. Despite being very new, the system failed twice last summer. To be clear, it was twice because these dolts didn’t properly diagnose the issue the first time.
The service guarantee Air Inc proclaims on its website (“24 hour service guarantee!”) is apparently meaningless, because both times they made us wait over a weekend to come out, including 6 DAYS the second time! One of the women dispatchers was a nightmare to deal with, appallingly rude. The second woman was more courteous, but wasn’t anymore helpful, as she didn’t bother getting anyone out to us before 6 days. Save yourself a lot of aggravation – avoid this company.

5 Stars
Review by Kevin R. 11/25/2015
I contracted Air Inc to replace both of my oil furnaces with high efficiency gas units in my multifamily home in New Haven. One unit was forced hot air and the other was a boiler for radiators. It was a complicated job because I also did both water heaters, with the boiler unit becoming a combination boiler and tankless water heater. They also coordinated 0% financing through the utility company, and arranged the removal of my two 275-gallon oil tanks.
I found their service professional and trustworthy. Tom was the guy that created the quotes and Tracy was the woman that coordinated the multiple visits, and install dates. I highly recommend Air Inc. if you are looking to upgrade your furnace or heating systems. I am approaching 1 year on the first furnace with no issues, and a much much lower energy bill. Thanks!!

How this can be the same company?

Review websites have different ways of letting people write their rants and raves on the internet. The review website company can choose what reviews are shown up front to the public, while hiding the other reviews (Good or bad reviews).

Reviews can be found on many websites, such as:

Home Advisor: The nation’s largest online marketplace for local screened home improvement professionals. Home service and improvement professionals are hired by the homeowner and then the home owner is asked to leave their review after the work is completed.

Better Business Bureau (BBB): Tries to resolve disputes between consumers and businesses. Businesses are accredited, if they maintain a good relationship with customers and they are given a grade of A+ – F, depending how they handle their complaints.

Google Maps: Another place you can write a review of a business. Your reviews are public, so anyone can see what you write. Customers and businesses both benefit when a business is reviewed on Google. Businesses can strengthen their relationship with customers by directly engaging with reviewers on Google.

Yelp: Yelp uses automated software to recommend the most helpful and reliable reviews for the “Yelp community”. The software looks at dozens of different signals, including various measures of quality, reliability, and activity on Yelp. Yelper’s are eligible for an “Elite Status” for writing many reviews and other criteria. You can say they are being rewarded for writing as many “useful” reviews as possible.

Yelp hides many reviews (good and bad) on the bottom of their page. They refer to them as “reviews that are not currently recommended” (Not recommended by Yelp’s “software algorithm”), but at least they post them somewhere.

Opinion based websites that allow anyone to leave a review on a business, whether they did business with them or not, are not helpful to the business, consumer or community. It is one person’s opinion. Some people like liver and some don’t. Do you care who likes it or hates it? Will their opinion detour you from your decision?

Catch 22

Only a trained service person should attempt to fix a Furnace, Boiler, Central Air Conditioning, Ductless AC or Ductless Heat Pump that has malfunctioned.
I understand that people want it fixed immediately. That is why most HVAC contractors offer 24 hour emergency service and employ several HVAC Technicians.
There are many technical reasons for a malfunction of any HVAC system.
When a HVAC service technician is going to repair a furnace, boiler, heat pump or an air conditioning system, they never know what they may encounter. It can be a fuel problem, an electrical problem, refrigerant problem, component problem or a combination of problems. This can take time to diagnose.
No service technician should ever rush this diagnosis because it can turn into a hazardous situation.
Some HVAC companies rush their technicians because there are many people calling for service, especially during heat waves or cold weather.
If they are rushed they will make mistakes. (That will ensure a bad review)
If they are not rushed and they are late to their next appointment because it took them longer to diagnose their fist call’s problem, they will get a bad review from the customer that is waiting for them.

Knee-Jerk Reaction

Imagine if you were late to a family function and your sister hated that you were late. So your sister goes on Facebook and posts something like this… “My brother is always late for everything. It is probably his loser wife that makes him late because she has to put so much makeup on her face to cover up her imperfections. He is wasting our time and I will never invite him or his wife again AND I don’t advise anyone else inviting them to their functions either.”
The problem… There can be many reasons why he was late. Bashing him and his wife is definitely not the humane thing to do. If his sister had only TALKED to him about the situation, it could have been resolved. TOO LATE… It is posted on the internet FOREVER!!!
The family is now torn apart due to a social networking, personal opinion based, and quick response that the sister decided was a good thing to post at that particular time.

Do The Right Thing!

Post a good review if the business did a great job for you.
If the business did something wrong, give the business a chance to redeem themselves before posting anything on the internet.
DON’T BE THAT PERSON THAT HAS ROAD RAGE ON THE INTERNET HIGHWAY.

Written by Wayne Krasnow
President
Air, Inc. 171 Short Beach Rd. Branford, CT 06405
Office: 203-315-0323

Homeowners have a comfortable home because of their Furnace, Boiler, Central Air Conditioning, Ductless AC or Ductless Heat Pump system.
Air, Inc. provides homeowners with Repairs, Maintenance, Replacement and Installations of HVAC (Heating, Ventilation and Air Conditioning).
We service Oil, Gas, Propane and Heat Pumps.

Posted in Maintenance by Wayne Krasnow on January 4, 2016

November, 2015

Air, Inc. and Toys for Tots In Branford Connecticut


Wayne Krasnow
Your HVAC Expert

We want to help for Toys for Tots.
Please drop off any toy you can at:
Air, Inc.
171 Short Beach Rd.
Branford, CT 06405.

Kids are in need and you can help.

Thank you,
Wayne Krasnow
President

Air, Inc.
Heating & Air Conditioning

The Fireplace Showroom
Air, Inc. Fireplace, Stove & Patio

Posted in Maintenance by Wayne Krasnow on November 23, 2015

September, 2015

Replacing Your Furnace? How Much Does It Cost?


Wayne Krasnow
Your HVAC Expert

“DO YOU REALLY NEED A NEW HEATING SYSTEM OR ARE THEY JUST TRYING TO SELL YOU SOMETHING?

DON’T BUY ANYTHING BEFORE KNOWING THE FACTS!”

5 Insider Tips That Will Prevent You From Getting Ripped Off!
Not All Connecticut Heating Companies Are Alike.
Below are five insider tips that can prevent you from getting ripped off, but read on before skipping to the good stuff.
Your heating system is one of the most expensive appliances you’ll ever buy for your home, due to the intense labor and all of the materials that are necessary for a proper installation.
The manufactures state that your heating system must be installed as per the Local & National Mechanical Safety Codes.

All licensed CT contractors are supposed to follow the Local & National Mechanical Safety Codes.
“If they ain’t pullin’ a permit to replace your heating system, you can bet that they’re not following the safety codes.”

It used to be that these codes were all about safety. Now they are mandating efficiency codes and they are even making sure that the contractor is choosing the proper size heating system for your home. WHY? I’ll tell you why. Because consumers were being ripped off by heating system installation companies. Many of these companies were (and still are) taking shortcuts so they can get the job done quickly and they can charge the homeowner less money, just to land another job. A cheap price is not always the best option.
It is almost impossible to replace a heating system in 2 hours and do the job right (up to code).
Since you’ll be living with your new heating system for the next 15 to 20 years, it only makes sense to avoid such nightmares.
If you’ve been told that you need to replace your heating system, we will happily give you a FREE SECOND OPINION so you will have all the facts.
Call: 203-315-0323.

Below Are 6 FREE Ways To Avoid Getting Ripped Off.

1. You’ve heard this; My Heating Guy Said I Have To Get A New One.
Many heating systems are replaced that don’t need to be. Why would a deceiving heating contractor condemn a perfectly good heating system? Either to make money or their service technician wasn’t trained properly to fix it.
Many of these heating systems could have been inexpensively fixed compared to the price of a new heating system. The 3 reasons to get your heating system replaced may be: it has a cracked heat exchanger, it is old and inefficient or it’s too expensive to repair. If the repairman tells you that there is a crack in the heat exchanger, ask to see it.
Do you really need a new one? READ ON BEFORE BUYING A NEW HEATING SYSTEM.

2. What Brand Is The Best For Me?
Heating systems manufactured today, basically all have the same safety features. Similar controls, similar heat exchangers, similar choices of efficiencies, etc. Many of the manufacturers buy their parts from the same factory and put their name on it. All heating systems (no matter what brand) should last 15 to 20 years with the proper maintenance. Ok I lied… a heating system can last much longer than that, BUT the cost of keeping that old clunker going can cost more in fuel and repairs than a new high efficient heating system. I have replaced 2000+ heating systems. Many of them were “The Brand” (in their day) and most of them were about the same age.
Now, here’s the “dirty little secret” they don’t want you to know. Only about 5% of the satisfaction you’re going to get – is the result of the brand you choose. The other 95% is how well it’s installed (the contractor you choose). And there are 8 crucial procedures that should be done properly (if not, the brand is irrelevant).

3. Will I Save Money On My Fuel Bills If I Get A New One?
Simply installing a new heating system isn’t going to guarantee better heating and lower energy costs. If the HVAC contractor isn’t careful about checking to see that your ductwork is clean and unclogged, you could be throwing heating dollars out of the window. The installer MUST fabricate the proper size sheet metal fittings to connect to the new heating system. (Now you tell me how they can do that out of the back of a van or pick-up truck, without the proper tools)
If the Sheet metal fittings are not made properly, air will be leaking all around the heating system or even worse the air can be restricted, causing premature failure of your brand new heating system. That is one of the 8 crucial procedures that should be done properly.
Having a programmable thermostat installed is another way to save money on your fuel bills.

4. Should You Switch From Oil To Natural Gas?
First of all let me clarify something. YOU SHOULD NEVER JUST SWITCH OUT YOUR OIL BURNER WITH A GAS BURNER. That is a shortcut that will cost you dearly. The only two benefits you will get by only changing the burner is, it will burn cleaner and you won’t have to worry about running out of fuel.
You should replace the whole furnace or boiler because that is where you’ll get the most energy savings and there are pretty hefty rebates available from your utility company. There are also a tax credits available, ranging from $150 to $300.
The gas companies are now (finally) running new gas lines to many areas. You can call your local gas company to find out if or when your street is going to get gas. (Southern CT Gas: 1-800-659-8299, Yankee Gas: 800-989-0900, CT Natural Gas: 860-524-8361)
Your alternative to natural gas is switching to propane or a heat pump.
Propane heating systems are just as efficient as natural gas systems and they can always be converted to natural gas if the gas company decides to run gas to your home.
Heat Pumps: High efficiency Heat pumps are one of the most efficient ways to heat AND cool your home. You also get more money for utility rebates and tax credits. There are Central Heat Pumps that will Heat and Cool your whole house or there are Ductless Heat Pumps that you can use to heat and cool specific rooms. Ductless Heat Pumps are commonly used in many countries where oil costs upwards of $10 a gallon and they are gaining popularity in the United States as well, due to the cost of heating oil.

5. How Much Will It Cost For A New Energy Efficient Heating System?
“Time to give away the Trade Secrets”

Ex: 95%+ AFUE Energy Efficiency Furnace (Hot Air Heating) replacement:

$1,450… High Efficient Heating system
$150… Sheet Metal Fittings
$75… Condensate Pump & Piping
$150… Fuel Piping
$75… Smoke Pipe and Fittings (Flue)
$30… 4” X 8” X 16” Solid Concrete Blocks
$150… Electrical Wiring, Service Switch & Receptacle
$25… Fire Safety Switch
$60… Digital Thermostat or Digital Programmable Thermostat
$138… Connecticut Sale Tax (6.35%) (Material Only)
$2480… Installers Labor (Licensed Tech and Apprentice)
$929… 20% Net Profit
$180… Permit Cost
$526… 10% Sales Commission
$6418… Total Fair Price Installed
And that’s how we price our jobs.

Some heating system installations may be a bit more, some less, depending on the size of the home and ease or difficulty of the installation. If the installers have to work in tight conditions, if your home is larger or you need more ductwork than others, then it will be more. If your heating system is in an open basement and/or is easily accessible then it may be less.

You may also want to consider other products to improve the air that you breathe in your home, like a humidification system or a good air filtration system. These are what we call accessories or indoor air quality products (IAQ). They run about $500 to $1500 and a little more labor plus a 20% profit on top of that.

We try our hardest to make a 20% net profit so that we can fix our trucks or buy new ones, give employee incentives, provide health insurance, provide warranty service, give to a charity, give back to the community and other things that are important to the individual contractor. BUT it never seems to work out that way. The average heating contractor earns about 2% net profit or less. And that is why so many go out of business within 5 years. Many Contractors will under-price a job, just to get the job. They are not helping the customer because it will be impossible to find these contractors in 5 years, when things start to break. Some older companies fall into that rut too. They have been in business for so long that they forget to raise their prices or are simply afraid to raise their prices because they think they will lose customers. Well the problem with that is, you can’t take care of your customers if you are not making money. They will eventually end up in the same boat as those other contractors, WORKING FOR ME!
Well, that’s basically how a good solid HVAC contractor prices their jobs.

My competition is going to hate me when they read this…oh well.

6. How Many Years Is The Warranty?
There are two types of warranties in the heating business. There is the manufacturers warranty and the contractor’s warranty. The manufacturers warranty covers the equipment and all of the parts in it. The contractor’s warranty covers the labor costs involved in making the repairs to the equipment and any other work that needs to be done, like sheet metal work, electrical wiring, etc.
The Indoor Air Quality (IAQ) products have a separate warranty (usually less) than the heating system, so be aware of that when purchasing them.
Some companies have a guarantee that stops the minute they leave your driveway. Or they will say that they’ll give you a 10 year warranty and POOF, they’re gone in 5 years.
For your own protection, INSIST on a written 100% Guarantee on the Installation Work.

So You May Not Need To Replace Your Heating system after all.

You can always call me to get a FREE SECOND OPINION. This way you’ll have all the facts.

Also, there is NO cost or obligation for one of our FREE estimates.

Posted in Maintenance by Wayne Krasnow on September 3, 2015

October, 2014

“DO YOU REALLY NEED A NEW HEATING SYSTEM OR ARE THEY JUST TRYING TO SELL YOU SOMETHING? DON’T BUY ANYTHING BEFORE KNOWING THE FACTS!”


Wayne Krasnow
Your HVAC Expert

5 Insider Tips That Will Prevent You From Getting Ripped Off!
Not All Connecticut Heating Companies Are Alike.
Below are five insider tips that can prevent you from getting ripped off, but read on before skipping to the good stuff.
Your heating system is one of the most expensive appliances you’ll ever buy for your home, due to the intense labor and all of the materials that are necessary for a proper installation.
The manufactures state that your heating system must be installed as per the Local & National Mechanical Safety Codes.

All licensed CT contractors are supposed to follow the Local & National Mechanical Safety Codes.
“If they ain’t pullin’ a permit to replace your heating system, you can bet that they’re not following the safety codes.”

It used to be that these codes were all about safety. Now they are mandating efficiency codes and they are even making sure that the contractor is choosing the proper size heating system for your home. WHY? I’ll tell you why. Because consumers were being ripped off by heating system installation companies. Many of these companies were (and still are) taking shortcuts so they can get the job done quickly and they can charge the homeowner less money, just to land another job. A cheap price is not always the best option.
It is almost impossible to replace a heating system in 2 hours and do the job right (up to code).
Since you’ll be living with your new heating system for the next 15 to 20 years, it only makes sense to avoid such nightmares.
If you’ve been told that you need to replace your heating system, we will happily give you a

FREE SECOND OPINION

so you will have all the facts.
Call: 203-315-0323.

Below Are 6 FREE Ways To Avoid Getting Ripped Off.

1. You’ve heard this; My Heating Guy Said I Have To Get A New One.
Many heating systems are replaced that don’t need to be. Why would a deceiving heating contractor condemn a perfectly good heating system? Either to make money or their service technician wasn’t trained properly to fix it.
Many of these heating systems could have been inexpensively fixed compared to the price of a new heating system. The 3 reasons to get your heating system replaced may be: it has a cracked heat exchanger, it is old and inefficient or it’s too expensive to repair. If the repairman tells you that there is a crack in the heat exchanger, ask to see it.
Do you really need a new one? READ ON BEFORE BUYING A NEW HEATING SYSTEM.

2. What Brand Is The Best For Me?
Heating systems manufactured today, basically all have the same safety features. Similar controls, similar heat exchangers, similar choices of efficiencies, etc. Many of the manufacturers buy their parts from the same factory and put their name on it. All heating systems (no matter what brand) should last 15 to 20 years with the proper maintenance. Ok I lied… a heating system can last much longer than that, BUT the cost of keeping that old clunker going can cost more in fuel and repairs than a new high efficient heating system. I have replaced 2000+ heating systems. Many of them were “The Brand” (in their day) and most of them were about the same age.
Now, here’s the “dirty little secret” they don’t want you to know. Only about 5% of the satisfaction you’re going to get – is the result of the brand you choose. The other 95% is how well it’s installed (the contractor you choose). And there are 8 crucial procedures that should be done properly (if not, the brand is irrelevant).

3. Will I Save Money On My Fuel Bills If I Get A New One?
Simply installing a new heating system isn’t going to guarantee better heating and lower energy costs. If the HVAC contractor isn’t careful about checking to see that your ductwork is clean and unclogged, you could be throwing heating dollars out of the window. The installer MUST fabricate the proper size sheet metal fittings to connect to the new heating system. (Now you tell me how they can do that out of the back of a van or pick-up truck, without the proper tools)
If the Sheet metal fittings are not made properly, air will be leaking all around the heating system or even worse the air can be restricted, causing premature failure of your brand new heating system. That is one of the 8 crucial procedures that should be done properly.
Having a programmable thermostat installed is another way to save money on your fuel bills.

4. Should You Switch From Oil To Natural Gas?
First of all let me clarify something. YOU SHOULD NEVER JUST SWITCH OUT YOUR OIL BURNER WITH A GAS BURNER. That is a shortcut that will cost you dearly. The only two benefits you will get by only changing the burner is, it will burn cleaner and you won’t have to worry about running out of fuel.
You should replace the whole furnace or boiler because that is where you’ll get the most energy savings and there are pretty hefty rebates available from your utility company. There are also a tax credits available, ranging from $150 to $300.
The gas companies are now (finally) running new gas lines to many areas. You can call your local gas company to find out if or when your street is going to get gas. (Southern CT Gas: 1-800-659-8299, Yankee Gas: 800-989-0900, CT Natural Gas: 860-524-8361)
Your alternative to natural gas is switching to propane or a heat pump.
Propane heating systems are just as efficient as natural gas systems and they can always be converted to natural gas if the gas company decides to run gas to your home.
Heat Pumps: High efficiency Heat pumps are one of the most efficient ways to heat AND cool your home. You also get more money for utility rebates and tax credits. There are Central Heat Pumps that will Heat and Cool your whole house or there are Ductless Heat Pumps that you can use to heat and cool specific rooms. Ductless Heat Pumps are commonly used in many countries where oil costs upwards of $10 a gallon and they are gaining popularity in the United States as well, due to the cost of heating oil.

5. How Much Will It Cost For A New Heating System?
“Time to give away the Trade Secrets”

Ex: Furnace (Hot Air Heating) replacement:

$1,450… High Efficient Heating system
$150… Sheet Metal Fittings
$75… Condensate Pump & Piping
$150… Fuel Piping
$75… Smoke Pipe and Fittings (Flue)
$30… 4” X 8” X 16” Solid Concrete Blocks
$150… Electrical Wiring, Service Switch & Receptacle
$25… Fire Safety Switch
$60… Digital Thermostat or Digital Programmable Thermostat
$1,000… Installers Labor
($75 per hour for the Licensed Installer and $50 per hour for the helper x 8 hours)
$633… 20% Net Profit
$316.50… 10% Sales Commission
$63.30… Installers Incentive if they do a superb job
$ 137.48… Connecticut Sale Tax (6.35%) (Material Only)
$120… Permit Cost
$4435.28… Total Fair Price Installed
And that’s how we price our jobs.

Some heating system installations may be a bit more, some less, depending on the size of the home and ease or difficulty of the installation. If the installers have to work in tight conditions, if your home is larger or you need more ductwork than others, then it will be more. If your heating system is in an open basement and/or is easily accessible then it may be less.

You may also want to consider other products to improve the air that you breathe in your home, like a humidification system or a good air filtration system. These are what we call accessories or indoor air quality products (IAQ). They run about $500 to $1500 and a little more labor plus a 20% profit on top of that.

We try our hardest to make a 20% net profit so that we can fix our trucks or buy new ones, give employee incentives, provide health insurance, provide warranty service, give to a charity, give back to the community and other things that are important to the individual contractor. BUT it never seems to work out that way. The average heating contractor earns about 2% net profit or less. And that is why so many go out of business within 5 years. Many Contractors will under-price a job, just to get the job. They are not helping the customer because it will be impossible to find these contractors in 5 years, when things start to break. Some older companies fall into that rut too. They have been in business for so long that they forget to raise their prices or are simply afraid to raise their prices because they think they will lose customers. Well the problem with that is, you can’t take care of your customers if you are not making money. They will eventually end up in the same boat as those other contractors, WORKING FOR ME!
Well, that’s basically how a good solid HVAC contractor prices their jobs.

My competition is going to hate me when they read this…oh well.

6. How Many Years Is The Warranty?
There are two types of warranties in the heating business. There is the manufacturers warranty and the contractor’s warranty. The manufacturers warranty covers the equipment and all of the parts in it. The contractor’s warranty covers the labor costs involved in making the repairs to the equipment and any other work that needs to be done, like sheet metal work, electrical wiring, etc.
The Indoor Air Quality (IAQ) products have a separate warranty (usually less) than the heating system, so be aware of that when purchasing them.
Some companies have a guarantee that stops the minute they leave your driveway. Or they will say that they’ll give you a 10 year warranty and POOF, they’re gone in 5 years.
For your own protection, INSIST on a written 100% Guarantee on the Installation Work.

So You May Not Need To Replace Your Heating system after all.

You can always call me to get a FREE SECOND OPINION. This way you’ll have all the facts.

Also, there is NO cost or obligation for one of our FREE estimates.

April, 2014

Thinking About Buying A Wood, Pellet, Gas Stove or Fireplace? Think Again… What Those “Stove & Fireplace Stores” Don’t Tell You…


Wayne Krasnow
Your HVAC Expert

Many Homeowners Are Turning To Wood, Pellet Or Gas Burning Stoves And Fireplace Inserts, To Keep Their Homes Warm. While this is a viable option, you may be at risk.

After visiting six Stove & Fireplace Stores, right here in Connecticut, I was taken back by the lack of concern they had for the safety of my home.

I asked 3 simple questions that EVERY HOMEOWNER SHOULD ASK.

1. Do you install the heating unit? They all said they have someone
who does it for them (A Subcontractor).
A subcontractor’s job is to get the heater installed as fast as possible so they can get on to the next job, and be done with you. They rarely answer their phone when something goes wrong and you are not their priority if a warranty issue arises… The next paying job is their priority

2. Do you need to pull a permit to install a fireplace or stove? They all said “it is the homeowner’s responsibility to get the permit”.
What does the homeowner know about the installation of a stove or fireplace? There is a 200-page code book, written to ensure the safety of this type of installation. How could the homeowner be responsible for this?

3. Can I install it myself? They all said “Of course you can”.
They’re trying to sell stoves and fireplaces. What do they care if you burn your house down? The instructions for these heating units are written for a licensed, trained professional. There are clearances to combustibles that NEED to be met, there is flue piping that carries poisonous gasses from the heating unit to the outdoors, there is electrical wiring needed if a fan is being installed, there may be gas piping needed… It sounds to me like a Licensed Professional should be doing this type of installation.

Choosing the right contractor to install your fire place is just as important as the brand of heating system you choose.
Choosing the wrong contractor, or letting the Stove & Fireplace Store choose one for you, can increase the chance of a home fire that your insurance won’t cover.

5 Things To Consider Before Purchasing A Stove or Fireplace Insert.

License: The State of Connecticut requires a contractor to carry a heating license to do work in a home that includes flue piping, gas piping, electrical and other work that the installation of a stove or fireplace requires. This license insures that the homeowner has professionals installing their stove or fireplace and that they have been trained and tested, to make certain that your system has been installed safely.

Permit: The State of Connecticut requires that a Permit be obtained for the installation or replacement of a stove or fireplace. The permit should be obtained by the installing contractor, NOT the homeowner. The contractor is the one who should know about all of the specific details involved in the installation, in order to get the permit, and it is the contractor who should be responsible for the installation to be up to code. They are dealing with flue gasses that contain carbon monoxide and combustible gasses such as natural gas or propane. Don’t leave that to the amateurs!

Warranty: Most stove & fireplace stores hire low-cost sub contractors to install and service their product. These subcontractors usually go out of business every few years and are never to be found. This leaves you wondering, is there a real warranty or will anyone be there to answer the phone when I need them? The answer is usually NO. Subcontractors do not make YOU the priority nor do they answer the phone, especially if it is a complaining customer. They just want to get in your home, do a quick installation and be done with you.

Free Estimates: How can other Stove & Fireplace stores install a stove properly, when they never saw your home? They ask you to take pictures of the room and bring them to their store so they can guess, from a picture, to see if it will fit, never considering the dangers that may be lurking around the corner. This is an appliance that creates and/or contains a FIRE, not a TV or Washing Machine. This can’t be “GUESS WORK”!

Price: Most stoves and fireplaces don’t include all of the installation materials needed for a complete installation. This can add up quickly. You can purchase a $2000 fireplace insert and end up paying $2000 more, for aesthetic options, installation materials and labor. You should know the full cost, up front, so there are “No Surprises”.

Air, Inc. Stove, Fireplace & Patio offers affordable Financing Options.

Low monthly payments will be available with 0% interest, for up to 12 months.

Air, Inc. Also Installs, Services And Maintains:
o Furnaces & Boilers
o Central Air Conditioning
o Ductless AC & Heat Pumps
o High Efficiency On-Demand Water Heaters

I Finally Decided To Offer Wood, Pellet & Gas Fireplaces & Stoves, Because It Is The Right Thing To Do.
I can’t allow my customers to be in jeopardy of having unprofessional people install their heating system.

So… Why choose me and my company?

We’ve been in business, installing all types of heating systems, since 1991. So we know the codes, climate and construction of homes in Connecticut. We are not going to use your home as our testing ground.
We have a full office staff to answer any comments or concerns.
We offer service agreements to make sure your stove or fireplace is working safe, year after year.

There are plenty of reasons for us to take care of your Stove & Fireplace needs.

Air, Inc. offers a variety of the most efficient Pellet, Wood and Gas, Stoves, Fireplaces, Grills and Gas Fire Tables and more.

Posted in Maintenance by Wayne Krasnow on April 11, 2014

February, 2014

HVAC Service, Installation & Sales Career


Wayne Krasnow
Your HVAC Expert

Great HVAC Service Technicians, Installers and
Sales Consultants Are Hard To Find. Are You One Of Them?

What 5 Qualifications Are Required To Excel In The HVAC Profession?

1. Clean Up Your Act

First impressions last forever…
That means your uniform should be clean, you should be neatly shaven, you should be free of body odors and you may want to carry some breath mints with you before meeting the customer.
Your vehicle should also be clean, inside and out.
It is a fact; a clean, organized person is more productive and has less stress than a messy person.

2. Don’t Be a Hater

Some people hate their job, their boss, their co-workers and they even hate the customers.
If you’re one of those people who only go to work for the money and benefits, QUIT! Your job becomes easier and less stressful when you like what you do and who you work with.
An HVAC career can be a very lucrative and rewarding job, if you like what you do. Don’t Worry… Be Happy!

3. Jack of All Trades

There is a lot to know when it comes to the HVAC trade. We have to know everything from refrigerant pressures to threading a pipe and everything in between.
Strong troubleshooting skills are one of the characteristics that separate a mediocre technician from a great technician.
You need to understand how things works before you can claim to be a great troubleshooter.
Great HVAC service technicians, installers and sales consultants will continuously educate themselves on all aspects of the trade.

4. Is The Customer Always Right?

Everyone in an HVAC contracting business must be patient with customers. When a customer calls, they are usually in distress due to a heating or air conditioning breakdown or even worse, a water leak.
Be compassionate!
Everyone in the company must be able to speak, in simple terms, to those who may not be so familiar with HVAC terms.
And of course, the customer is always right!

5. Better Late Than Never

Have you ever had to meet friends for dinner or a co-worker for an important business meeting and they show up late? It’s an uncomfortable feeling, like they are disrespecting your time. Your fellow employees, boss and customers feel the same way if you are late. Being on time really means being five to ten minutes early. That shows that you respect other peoples time and it usually makes you feel better as well. Maybe you can get other things done if you show up a little earlier, such as paperwork, talk about things that happened the day before, ask for a raise, etc. There is an old saying: “The early bird catches the worm”.

The best part of this job is helping people stay comfortable while helping them save money on energy costs.

Help Wanted!
Position Available!
Job Offered!
We Are Accepting Applications
Blah, Blah, Blah…

Air, Inc. has been in business since 1991 and we are looking forward to a bright future.
We mainly service and install residential heating and air conditioning systems throughout the shoreline of Connecticut.
Our main office is located in Branford, CT.

Recently we added Stoves & Fireplaces to our product offerings. Many people are using Pellet Stoves, Wood Stoves, Gas Logs and Fireplace Inserts to heat their home. So I figured, if you can’t beat em’… join em’.

Our mission is to become the number one choice for HVAC and Stove & Fireplace services in Connecticut and we know we can get there by hiring the best in the business.

Our A+ rating with the Better Business Bureau and Awards for Best Service Provider in the Northeast shows,
Air, Inc. stands for excellence in customer service, and takes the profession of HVAC very serious.

It’s easier To Find a Needle In a Haystack.
I have found some of the best people to help make Air, Inc. successful throughout the past 22 years. As we grow, it is getting harder to find the right people to grow with us. I posted help wanted ads all over the internet and that never worked out well.

I am looking for people who follow the five qualifications:

1. Be Neat, Clean & Organized
2. Love your job
3. Learn your job. Continuously look to educate yourself
4. Always treat the customer with respect and kindness
5. Show up on time

I thought this would be common sense to most people, but I found out I was wrong. That is why I am writing this. I am reaching out to the public to find these extraordinary people. I know you are out there and I am hoping that you call to speak with me. I will not call your present employer to find out what they think of you. I promise, our conversation will be confidential.

We are searching for the most talented Service Technicians, Installers and Sales Consultants.
If You or Someone You Know Wants a Career At A Great HVAC Company and Wants To Work With Great People, Let Me Know.

Positions Available:

HVAC Service Technicians
HVAC Installers
(Service Technicians & Installers Must have a CT Heating & Cooling License)
HVAC Sales Consultants
Lead Generators

For a confidential interview,
Call Wayne 203-315-0323 or
Email air.inc@comcast.net

You can check us out before you call:

Better Business Bureau (BBB): http://www.bbb.org/connecticut/business-reviews/heating-and-air-conditioning/air-inc-in-branford-ct-87001134/

Air, Inc. Website: www.airinchvac.com

Posted in Maintenance by Wayne Krasnow on February 26, 2014