Serving Hamden, Meriden, Milford, Wallingford, Naugatuck, Cheshire, Branford, Guilford, Southbury, Ansonia, Madison, Seymour, Oxford, Prospect, Woodbridge, Middlebury, North Branford, Beacon Falls, Bethany and beyond Heat Pump Water Heaters Meriden

Kenny went above and beyond Mar 3, 2026

I recently had an oil-to-air source heat pump conversion done by Air, Inc., and while I did send some constructive feedback to the owner directly about other aspects of the process, I wanted to make sure the installation team got the recognition they deserve. Kenny, Rolando, Matteo, and Julie went above and beyond from start to finish. Kenny in particular is exceptional - he walked through every detail with me, never made me feel like my standards were too much to ask, and when a challenge came up mid-installation, he sat down with me and worked out a real solution. He treated my home with genuine care and respect. Rolando and Matteo were equally professional and hardworking throughout. Julie was a true lifeline when things got complicated - calm, responsive, and genuinely in my corner when I needed it most. This was a major investment for me, and these four are the reason I'm still a satisfied customer and will recommend Air, Inc. to others. If you're considering them for a big project, ask for this team.

Anna Kot

I would definitely recommend them Nov 11, 2023

Purchased a new heat pump from Air, Inc. to replace a very old AC unit. The guys (Kenny & Carlos) who did the installation were very good. They returned to finish the job and fix a problem. I would definitely recommend them and Air, Inc.

Robert Lincoln Smith

I am going to recommend this company Feb 21, 2023

I am going to recommend this company to everyone I can. Monty and Mike did an amazing job along with working with Julie and Amber in the office. I had a heat pump/central air system installed by another company about 4 months ago. They botched the whole job essentially. The manufacturer and distributor of the system sent me over to these guys, AIR INC. They came out, diagnosed an electrical board with an issue, replaced, and then figured everything else out VERY quickly. I even signed up with them for a service plan on my backup oil heat, which they did in between setting the heat pump up properly. I can't thank these people enough. Very reasonable and helped me out in a really tight spot. Extremely good communication and worked with me every step of the way. After 4 months of the other guys screwing things up, I was definitely a helicopter client, and they just went with it. If you're in their area, use this company. They have good people.

Rob Daley

Everyone Was Great Jan 26, 2023

Heat pump/A/C. Everyone was great from the office to the installer.

Harry Espino

This Was Excellent Mar 1, 2026

When our water heater died, Air, Inc. showed up fast and delivered in a way that actually impressed me (which is not easy to do). Jonathan was professional, personable, and refreshingly thorough. He assessed what we needed without overselling, explained everything clearly, and got the process moving immediately. Within two days, the new water heater was delivered and installed. The install team was outstanding. The new unit was slightly different in size, and instead of making it “work,” they reorganized the entire utility closet and rebuilt the platform so everything fit properly and safely. Clean work, clear communication, and no cutting corners. Exactly how it should be done. The next day, I had a few questions. Jonathan came back immediately, and while he was there, he knocked out our scheduled HVAC service as well (which was scheduled for the following week). I love that he was efficient and proactive. He even followed up a week later to make sure everything was running smoothly. I had been searching for a new HVAC company after two very “meh” experiences elsewhere. Air, Inc. is not meh. They are responsive, capable, communicative, and genuinely pleasant to work with. As someone in the service industry myself, I know the difference between average and excellent. This was excellent.

Robin Helburn

I Love Air Inc. Aug 25, 2025

Patrick was very knowledgeable about what we needed to replace our worn-out water heater with the best replacement that would pass all codes. He even talked to my home warranty company and gave them a diagnosis and quote for the new water heater. I love Air Inc. They replaced my furnace and my AC unit. They are a reputable company that I would recommend to anyone.

Sadie Cooper

Jeremy Determined the Problem Quickly Oct 18, 2024

Jeremy was able to determine the problem quickly, which agreed with what we had been seeing. He used a good workaround to fix it immediately. Very disappointing that the Navien would have a parts failure after just 4 years!

Matthew Nemerson

Knowledgeable, Polite, and Quick Sep 12, 2024

For my water heater maintenance, Jeremy was knowledgeable, polite, and quick. Can't ask for any better than that. Thanks, Jeremy.

Fetneh Eskandari

Thorough and Knowledgeable Technician Dec 8, 2023

We had an issue with our hot water and assumed it was the hot water heater. Monty came out and serviced the hot water heater and spent quite a bit of time looking into things. He noticed the pressure on our well tank was unusually low and suggested I have someone come check it out. Sure enough, we had a major issue with our well pump that we probably wouldn’t have noticed otherwise. The problem has been solved thanks to our technician being so thorough and knowledgeable.

Shannon Broadbin

Responded Quickly and Professionally Nov 15, 2023

The people at Air Inc responded quickly and professionally to a problem with our water heater last night. They gave us a temporary fix over the phone immediately, and a service technician came the next day to make a permanent fix. I highly recommend them.

Alex Rosenthal

Excellent customer service Jun 1, 2023

Excellent customer service. Monty was very professional and was able to troubleshoot our water heating issue.

John Durso

Friendly, Efficient, and Professional Apr 29, 2026

Monty has been maintaining my Mitsubishi split system since it was installed several years ago. Always appreciate his friendly, efficient, and professional work ethic.

Raymond Belval

Most Thorough Maintenance Check Apr 27, 2026

Very thorough maintenance check. Most thorough I have ever received.

Rod S

Polite and Efficient Service Apr 26, 2026

Polite and efficient, and keep our system in good repair constantly!

Julieta Smith

Monty Is Someone I Trust and Recommend Apr 23, 2026

Monty has been servicing my system for several years, and he’s always great. He is professional, reliable, and very knowledgeable. I really appreciate that he explains things in a way that actually makes sense. Monty is definitely someone I trust and highly recommend!

B Riccio

Excellent Job Apr 22, 2026

I replaced my home heating and cooling system. The entire experience was smooth and time efficient. Customer service and the technicians were very courteous and knowledgeable about their job. Congrats to all. Excellent job.

Hayden Worrell

Two Thumbs Up, Great Service Apr 22, 2026

Kenneth Bourque and his guys did a great job. I love the end results. They’re very professional. If I can give them more stars, I would. If I have more than two thumbs, I will give them more, but two thumbs up—great service, no complaints.

Blessed

He was great! Apr 20, 2026

He was great! Very knowledgeable. Very professional. Would definitely recommend you guys.

Justin Proto

Totally professional and a good guy Apr 18, 2026

Gio, as they call him, was awesome. Smart, explained all the stuff, knows hearing you need a new system is bad, expensive news. He is nicer than doctors when they tell you the procedure you need to not die, which is how this news feels. You’re scared now if you are reading this. Totally professional and a good guy too. Financing’s available, people! It’s under $200 for a looksie, check that it can be fixed; this is the guy who can fix it. He did in fact get my system running, it’s just running poison, and that’s how I know his bedside manner is quite wonderful.

Kate Houlihan

Very Professional and Thorough Apr 14, 2026

Very professional and thorough. Explained everything. Ricardo was excellent.

George Poole

Highly recommend this company Apr 13, 2026

Ricardo was a very respectful young man. Personable and knowledgeable and did a great job checking over my HVAC system. Highly recommend this company.

Michael

Highly Recommended Apr 10, 2026

Been a customer of Air Inc for a while. Just put in a new furnace and AC for us. Ken and his team were great. Worked diligently and were exceptionally respectful of everything. Highly recommended.

lawrence dorfman

We Are So Thankful to Have Found Air Inc. Apr 9, 2026

We are so thankful to have found Air Inc. We were in a tough spot when our heat went out over the weekend and the company that installed our furnace would not come out. 😤 Air Inc. was responsive, caring, and you could tell their team was genuinely and effectively communicating with each other because our service tech already knew everything I had told their on-call line from the first time he reached out. Monte, who came out to address the issue, was abundantly professional. His experience was evident, and he explained everything about the necessary fix. They even worked with the manufacturer to get the part covered by the manufacturer warranty, which kindly saved us the hassle of doing so ourselves. We’re absolutely happy to have found them, even if under tough circumstances, and excited we’ve found a better partner for our HVAC needs moving forward. 🙂

Navid & Jordan

Quick and Professional Apr 7, 2026

Jonathon Andrews always does a great job. He is quick and professional.

Hairy Arms

Ricardo did a great job Mar 19, 2026

Ricardo did a great job, got our heat back running.

Walter Dorman

He Was Very Professional Mar 19, 2026

He was very professional and very nice. He knew his stuff.

June Frattaroli

Not Left Out in the Cold Mar 18, 2026

My furnace died this past weekend and I needed support assessing what was wrong with it. Within an hour, Kay from Air, Inc. came out to my house. He spent 90 minutes troubleshooting and working on my heating system. Although he was not able to get the system running again, he was able to tell me the parts I would require to fix the problem, as well as get me an estimate to replace the system if need be. He was also kind enough to follow up after 24 hours to assure that I was not left out in the cold.

Marc Couture

Excellent Service Mar 6, 2026

Pat was prompt and efficient in installing the new furnace part, and he made sure that the system was now operating properly. Excellent service!

Michael Roy

Extremely knowledgeable about the product Mar 3, 2026

Ricardo was extremely knowledgeable about the product and clearly explained what needed to be done. Thank you, Ricardo.

Edwin Ortiz

Pat went the extra mile Mar 3, 2026

When our water boiler failed, we were without heat and hot water on a cold day. Not many places were able to come or fix it in a reasonable time. After calling Air Inc, Pat arrived within the hour, diagnosed the issue, sourced the part, and fixed the problem the same day. I was impressed by his knowledge, professionalism, promptness and effectiveness. Pat went the extra mile and is worth every penny. Highly recommend.

Victor Wong