Serving New Haven, West Haven, East Haven, North Haven and beyond Heat Pump Maintenance New Haven

Kenny went above and beyond Mar 3, 2026

I recently had an oil-to-air source heat pump conversion done by Air, Inc., and while I did send some constructive feedback to the owner directly about other aspects of the process, I wanted to make sure the installation team got the recognition they deserve. Kenny, Rolando, Matteo, and Julie went above and beyond from start to finish. Kenny in particular is exceptional - he walked through every detail with me, never made me feel like my standards were too much to ask, and when a challenge came up mid-installation, he sat down with me and worked out a real solution. He treated my home with genuine care and respect. Rolando and Matteo were equally professional and hardworking throughout. Julie was a true lifeline when things got complicated - calm, responsive, and genuinely in my corner when I needed it most. This was a major investment for me, and these four are the reason I'm still a satisfied customer and will recommend Air, Inc. to others. If you're considering them for a big project, ask for this team.

Anna Kot

I would definitely recommend them Nov 11, 2023

Purchased a new heat pump from Air, Inc. to replace a very old AC unit. The guys (Kenny & Carlos) who did the installation were very good. They returned to finish the job and fix a problem. I would definitely recommend them and Air, Inc.

Robert Lincoln Smith

I am going to recommend this company Feb 21, 2023

I am going to recommend this company to everyone I can. Monty and Mike did an amazing job along with working with Julie and Amber in the office. I had a heat pump/central air system installed by another company about 4 months ago. They botched the whole job essentially. The manufacturer and distributor of the system sent me over to these guys, AIR INC. They came out, diagnosed an electrical board with an issue, replaced, and then figured everything else out VERY quickly. I even signed up with them for a service plan on my backup oil heat, which they did in between setting the heat pump up properly. I can't thank these people enough. Very reasonable and helped me out in a really tight spot. Extremely good communication and worked with me every step of the way. After 4 months of the other guys screwing things up, I was definitely a helicopter client, and they just went with it. If you're in their area, use this company. They have good people.

Rob Daley

Everyone Was Great Jan 26, 2023

Heat pump/A/C. Everyone was great from the office to the installer.

Harry Espino

This Was Excellent Mar 1, 2026

When our water heater died, Air, Inc. showed up fast and delivered in a way that actually impressed me (which is not easy to do). Jonathan was professional, personable, and refreshingly thorough. He assessed what we needed without overselling, explained everything clearly, and got the process moving immediately. Within two days, the new water heater was delivered and installed. The install team was outstanding. The new unit was slightly different in size, and instead of making it “work,” they reorganized the entire utility closet and rebuilt the platform so everything fit properly and safely. Clean work, clear communication, and no cutting corners. Exactly how it should be done. The next day, I had a few questions. Jonathan came back immediately, and while he was there, he knocked out our scheduled HVAC service as well (which was scheduled for the following week). I love that he was efficient and proactive. He even followed up a week later to make sure everything was running smoothly. I had been searching for a new HVAC company after two very “meh” experiences elsewhere. Air, Inc. is not meh. They are responsive, capable, communicative, and genuinely pleasant to work with. As someone in the service industry myself, I know the difference between average and excellent. This was excellent.

Robin Helburn

I Love Air Inc. Aug 25, 2025

Patrick was very knowledgeable about what we needed to replace our worn-out water heater with the best replacement that would pass all codes. He even talked to my home warranty company and gave them a diagnosis and quote for the new water heater. I love Air Inc. They replaced my furnace and my AC unit. They are a reputable company that I would recommend to anyone.

Sadie Cooper

Jeremy Determined the Problem Quickly Oct 18, 2024

Jeremy was able to determine the problem quickly, which agreed with what we had been seeing. He used a good workaround to fix it immediately. Very disappointing that the Navien would have a parts failure after just 4 years!

Matthew Nemerson

Knowledgeable, Polite, and Quick Sep 12, 2024

For my water heater maintenance, Jeremy was knowledgeable, polite, and quick. Can't ask for any better than that. Thanks, Jeremy.

Fetneh Eskandari

Thorough and Knowledgeable Technician Dec 8, 2023

We had an issue with our hot water and assumed it was the hot water heater. Monty came out and serviced the hot water heater and spent quite a bit of time looking into things. He noticed the pressure on our well tank was unusually low and suggested I have someone come check it out. Sure enough, we had a major issue with our well pump that we probably wouldn’t have noticed otherwise. The problem has been solved thanks to our technician being so thorough and knowledgeable.

Shannon Broadbin

Responded Quickly and Professionally Nov 15, 2023

The people at Air Inc responded quickly and professionally to a problem with our water heater last night. They gave us a temporary fix over the phone immediately, and a service technician came the next day to make a permanent fix. I highly recommend them.

Alex Rosenthal

Excellent customer service Jun 1, 2023

Excellent customer service. Monty was very professional and was able to troubleshoot our water heating issue.

John Durso

Very, very good service Jun 8, 2026

Very, very good, very proud with your service. Excellent installers.

Giannotti Thomas

Excellent Experience Jun 4, 2026

They did an amazing job with the install and with keeping it clean throughout. Excellent experience!

Maria Johnson

Monty always does a great job! Jun 3, 2026

Monty always does a great job! He is very professional and competent with a great personality—a good representative for the company. I would recommend him highly!

Louise Desiderio

I’ve Always Used Air Inc Jun 3, 2026

Jonathan was very nice. He explained everything. I’ve always used Air Inc and will continue to do so.

Christine Goodman

Meticulous and Courteous Service May 29, 2026

Giovanni spent a lot of time diagnosing my air con problem. He is following up for me with the condenser manufacturer. He was meticulous and courteous!

Ellen Gordon

My service guy Ricky was as good as they come May 22, 2026

My service guy Ricky was as good as they come.

Jim Higley

Very Professional and Pleasant May 21, 2026

Ricardo was very professional, and people in the office were very pleasant and helpful.

Fred Williams

Air Inc. Is Reliable and Dependable May 20, 2026

Air Inc. is reliable and dependable. Jonathan is great. He is very knowledgeable.

Elizabeth Pascarella

Giovanni did a great job May 20, 2026

Giovanni did a great job in diagnosing my problem. It certainly wasn’t what I expected cost-wise. But that is my problem, not his.

Joan Lukacsy

Prompt, Polite, and Extremely Knowledgeable May 19, 2026

Giovanni Perez was prompt, polite, respectful, and extremely knowledgeable. He was very nice and answered all my questions. He was a pleasure!

Kim Planeta

I Trust in the Inspection Outcome May 14, 2026

The tech was personable. He made sure that he didn’t dirty my house on a rainy day. He went over photos with me for everything he checked. I trust in the inspection outcome.

Joe Bennett

He Is Great May 13, 2026

If you get a chance, ask for Monte. He is great. Love the service at AIR.

Todd Schneider

Could Not Have Asked for a Better Technician May 13, 2026

Giovanni was very professional and super knowledgeable. Took the time to explain everything. Could not have asked for a better technician. Took the time to show all the pictures and all of the defects in the unit. Thank you.

James Chrismond

Our System Runs Perfectly May 12, 2026

The fact that our system, installed and maintained by Air Inc, runs perfectly, says it all. Always a pleasure to have LaMonte come to do the servicing.

Ian McClure

I Would Highly Recommend Air, Inc. May 11, 2026

I would highly recommend Air, Inc. Kenny came to install a new furnace and central air. He and his assistant were professional, knowledgeable. They did an excellent job on the installation, made sure everything was working properly, and left our home clean. We are extremely happy with their services!

Elisa Barra

We Were Very Impressed May 9, 2026

We were very impressed with Ken and Anthony. They did a great job with all the installation of our AC splits. Ken was very professional and left our home and work area in the same condition that they started. Would highly recommend AIR in the future.

kp4500pk

Informative, Knowledgeable, and Professional May 7, 2026

Giovanni was informative, knowledgeable, professional, clean and neat, and respectable. I appreciate his time and his concern for my safety and the age of the furnace. Thank you, Giovanni!

Patricia

Friendly, Polite, and Knowledgeable May 5, 2026

Ric was friendly, polite, and knowledgeable. He explained the issue and offered several solutions that were easy to understand.

James Ferraro

Friendly, Efficient, and Professional Apr 29, 2026

Monty has been maintaining my Mitsubishi split system since it was installed several years ago. Always appreciate his friendly, efficient, and professional work ethic.

Raymond Belval