Job review from Gerard in Stratford, CT 06614 on 02/26/20
James gave me a quote for a 18000 btu unit but they showed up with a15000 btu unit when I told the installers they called James then passed me the phone and he was very agitated that I was not going to accept the 15000 btu unit I wanted the 18000 unit we spoke about.
Names of any products installed:
Mitsubishi heat pump
Thank you very much for your feedback we appreciate it. I apologize for the inconvinience or un easiness this has caused. I pulled your customer file and I do see we installed the 18K unit which was the original system you and James spoke about. Please let me know if there is anything else I can help you with or if you have any questions. We appreciate your business!!
Stratford, CT 06614
Wednesday, February 26th