Air, Inc. Privacy Policy
(Owned and controlled solely by Air, Inc.)
Legal Business Name: Air, Inc.
Business Address: 171 Short Beach Road, Branford, CT 06405
Office Phone: 203-315-0323
Business Email: wayne@airincteam.com
Website: https://airinchvac.com
Introduction
Air, Inc. (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information obtained from customers, employees, website visitors, and service users.
This Privacy Policy is created, owned, and maintained entirely by Air, Inc., not Scorpion or any third-party vendor. All data collected through our website, services, and communications is controlled strictly by Air, Inc.
By using our website, communicating with us, or providing your information, you agree to the terms in this policy.
Information We Collect
A. Customer Information
We may collect:
- Name
- Service address
- Email address
- Phone number
- Appointment details
- Equipment information
- Service history
- Payment information
- Communications with our team
B. Employee Information
We may collect:
- Name
- Mobile phone number
- Email address
- Position and department
- Internal communication preferences
- Onboarding documentation
- Consent for SMS alerts (recorded in HR files)
C. Website & Technical Data
We may collect non-personal technical data such as:
- IP address
- Browser type
- Cookies
- Pages visited
- Inquiry form submissions
- Device information
Air, Inc. does not sell or share mobile phone numbers or personal information for marketing or
promotional purposes.
How We Use Information
We use the information we collect to:
- Schedule and manage appointments
- Dispatch technicians
- Provide HVAC services
- Communicate with customers
- Send service updates
- Provide internal operational alerts
- Maintain business records
- Improve our services and customer experience
- Respond to customer communications
- Process payments
We do not send unsolicited marketing messages.
SMS Messaging Policy (Required for Carrier Compliance)
Air, Inc. may send SMS/text messages for:
- Appointment reminders
- Service confirmations
- Technician ETA updates
- After-hours emergency alerts
- Internal employee dispatch instructions
- Operational or safety notifications
STOP / HELP Compliance
- Reply STOP to unsubscribe from SMS alerts at any time.
- Reply HELP for customer support or assistance
Message and data rates may apply.
Message frequency varies based on service needs or employee job responsibilities.
Air, Inc. will never share mobile phone numbers with third parties for marketing or promotional use.
Employee SMS Consent
Employees who receive internal SMS alerts have provided proper consent during onboarding. Consent is:
- Given verbally or in writing
- Documented in the employee’s HR file
- Stored securely in company records
Employees may opt out at any time by replying STOP.
Data Security
Air, Inc. maintains industry-standard administrative, technical, and physical safeguards to protect your personal information.
Only authorized personnel may access personal data.
Internal systems are secured and monitored for safety
Cookies & Tracking
Our website may use cookies to:
- Improve site functionality
- Track visitor preferences
- Analyze website performance
Cookies do not store personal identifying information.
You may disable cookies in your browser settings.
Sharing of Information
We do not sell, rent, or trade personal information.
We only share data when necessary to:
- Provide HVAC services
- Complete transactions
- Process payments
- Communicate with your consent
- Comply with legal obligations
Third-Party Links
Our website may link to third-party websites.
Air, Inc. is not responsible for the privacy practices of other websites.
Please review their privacy policies before providing personal information.
Changes to This Policy
Air, Inc. may update this Privacy Policy from time to time.
All updates will be posted on this page with an updated revision date.
Continued use of our services or website signifies acceptance of the updated terms
Contact Information
For questions or concerns about this Privacy Policy or your personal information, contact:
Air, Inc.
171 Short Beach Road
Branford, CT 06405
Phone: 203-315-0323
Email: wayne@airincteam.com