Dear Mr. Krasnow:
My wife, Irene and I are owners of the above home and have been clients of Air Inc. for some years. We are writing to you to call your attention to the remarkable service we have recently received from two of your technicians, Anthony and Jeff. Unfortunately we do not presently know their respective last names and would appreciate your providing them with the enclosed copies of this letter.
Not only have they both provided us with prompt and much appreciated service, but Anthony has twice on his own initiative inspected out home while we were away in Manhattan where we reside on the week days. Anthony by those inspections, ensured that the repairs made on our furnace by Jeff and him were effective. Such attention is greatly appreciated.
It is a credit to Air Inc. to employ such knowledgeable and dedicated technicians.
Philip H. Schaeffer